Refund Policy

At R victoria, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. Please read our refund policy carefully to understand the process and eligibility criteria.

Returns

We offer a 30-day return policy, starting from the day you receive your item. To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, please ensure that all tags and labels are intact.

If you wish to initiate a return, please contact our customer support team at umadelibhatti1998@gmail.com. They will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria. If the return is approved, we will initiate the refund process.

Refunds

If your return is approved, we will refund the purchase amount to your original payment method within 10 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company's processing time.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at umadelibhatti1998@gmail.com. We will investigate the issue and resolve it as quickly as possible.

Exceptions

While we strive to accommodate all returns, there are certain items that are not eligible for refunds. These include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-refundable.

If you have any questions or concerns about the eligibility of a specific item for a refund, please reach out to our customer support team. They will be happy to assist you.

European Union 14-day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Please note that this cooling off period is in addition to our standard 30-day return policy. If you choose to exercise this right, please contact our customer support team for further instructions.

Thank you for shopping at R victoria. We value your satisfaction and will do our best to ensure a smooth refund process if needed.